1. Technology Disruptors

Dive into emerging technologies in the gaming industry and their potential benefits and risks. This session will cover cashless systems, microservices, AI, and cloud-based solutions, and their impact on responsible gaming, privacy, security, and AML/CTF. Learn about the importance of robust regulation and modern testing practices for safe technology deployment.

Ian Hughes, Chief Commercial Officer, Gaming Laboratories International (GLI) and Chief Executive Officer of GLI Australia

2. Beyond Compliance - Safer Gambling Training and Building a Culture of Customer Care

Great training is more than a compliance tick box: it sustains an arc of culture building housed in customer care. Effective gambling staff training transcends mere compliance and meets the real needs of both staff and customers.  

Developing and delivering original training programs globally for 20 years, always applying best practice evidence with empirical, Jay has created multiple trainings for jurisdictions across Australia, from pubs and clubs to casinos to the online sector. 

This masterclass delves into how industry leaders, regulators, and frontline staff across various jurisdictions can successfully build a culture of safer gambling. It emphasises the critical role of leadership in supporting and sustaining training initiatives.  

By attending, operational and C-suite executives will learn how to extend the reach and effectiveness of safer gambling training, ultimately fostering a culture that enhances customer care, reduces staff burnout, and elevates guest experiences.  

Jay Robinson, Chief Stakeholder Relations Officer, Focal Research Consultants 

3. ML/TF Risk Assessment - Tips, tricks and missing bits

AUSTRAC speaks regularly about the importance of risk assessment being the cornerstone of creating a compliant AML/CTF Program. In our masterclass we will discuss how to conduct risks assessments that create meaningful and useful outcomes for an organisation, including:

• how to tailor the risk assessment to your individual business,

• areas that we often see missing from risk assessments and

• how to use the outcome to inform your AML/CTF Program.

Richard Lee, Executive Director, Financial Crime, KordaMentha

Skye Arnott, Director, Financial Crime, KordaMentha

Ishaan Singh, Manager, Financial Crime, KordaMentha

1. AI Unleashed

This compelling masterclass is meticulously designed to equip attendees with the knowledge and skills needed to navigate and leverage the dynamic field of artificial intelligence. Join us for a transformative journey into AI, crafted to offer immediate, actionable insights:

• Grasp the integral components that drive AI systems.

• Discover how AI can revolutionize business processes and decision-making.

• Embed AI seamlessly into the fabric of your organisational structure.

• Address critical issues of bias and fairness in the AI landscape.

• Build your roadmap for AI success.

2. Media Skills

This session will equip attendees with the insight to effectively communicate with the media, manage public relations crises, and craft compelling narratives for their brands. It's an essential class for those wanting to enhance their media engagement and contribute to public policy conversations and build a persuasive voice.

3. AML/CTF Risk Assessments

Understand the mechanisms behind assessing risks associated with money laundering and terrorist financing in the gaming environment. Participants will learn the methodologies for conducting assessments, identifying and evaluating risks, and risk-based controls.

4. AML/CTF Programs

A deep dive into the structure and intricacies of Anti-Money Laundering and Counter-Terrorism Financing programs. This masterclass will explore the best practices, latest updates, and essential components of effective AML/CTF programs in the gambling environment.